Our Responsible products are certified to provide the same high- quality output as your original brand equipment, but from time to time, you may still run into problems. That’s why we offer phone support 24 hours a day, 7 days a week. Call us toll free at 866-343-8137, and we’ll help! 

Frequently Asked Questions

Q : How can you offer a zero-risk guarantee?

A : We get this question all the time, especially from our competitors. We know we can offer such an extreme guarantee because before any cartridge leaves our building, we know it has been extensively tested. Our certification team knows for sure that each cartridge will last as long as OEM, print exactly the same as OEM, and will be a better value than an OEM. This kind of confidence lets us offer the best guarantee in the industry.

Q : I have a question about my product and its 3 am, what do I do?

A : You never know when you may need our help. That’s why we offer a toll-free 24/7/365 support line. We’re here to answer your questions.

Q : How is your manufacturing process different from other companies?

A : While we can’t give away all of our secrets we can tell you that our process is the most advanced in the industry. We begin by using only the highest-quality empty cartridges, free from any defects. During the manufacturing process, the cartridge is cleaned with an in-house state-of-the-art reverse-osmosis water-filtration system and then filled with our own specially engineered filling machines. Then we finish the job by putting the product through multiple tests to be assured we offer the quality we advertise.  No other company goes through the rigorous process we put our product through.

Q : What’s so great about your packaging?

A : Our packaging exudes what the Responsible brand is all about. Our boxes contain more post-consumer content than the OEM which helps the environment. And we give you the ability to recycle your packaging with no hassle. What other company is as responsible with its packaging as it is with its product.

Q : How do I find a Responsible dealer near me?

A : Use our Responsible dealer search on this website to find the closest dealer in your area.